Returns & Refund Policy
At YourBookStop.com, we prioritize customer satisfaction and aim to make your shopping experience smooth and transparent. Below are our detailed policies for returns, refunds, and exchanges:
Return Policy
We offer a 15-day return policy from the date you receive your order. To be eligible for a return, the item must be:
- Unopened, unused, and in its original condition.
- Packed in the original box (if available) and shipped back to the return address provided via email.
Important Notes:
- Shipping fees are non-refundable, except in cases where we fail to meet our Speedy ($6.99) or Lightning Fast ($12.99) delivery commitments. In such cases, we will refund the shipping fee.
- Customers are responsible for return shipping costs. Returns are processed once the item is received and inspected by our team, and refunds will be credited to the original payment method within 2-3 business days.
Exchange Policy
If you receive a defective or damaged product, or if the item does not match your order, you are eligible for an exchange. Contact customer service within 15 days of receiving the product, and we will arrange the exchange at no additional cost.
Exchange Process:
- You will be required to pack and ship the item back to us via USPS using the original packaging, if available.
- Once we receive the returned item, we will ship out a replacement at no extra cost.
Bulk Orders
For bulk orders, exchanges are only available if the product arrives damaged. We will only replace the quantity that was damaged during delivery, not the entire order.
Non-Returnable Items
- Any item that is counterfeit or does not match our listed product cannot be returned, refunded, or exchanged.
Refund Policy
If your return or exchange request is approved, the refund will be issued to the original payment method used to make the purchase. Refunds will be processed within 2-3 business days after we receive and inspect the returned item.
Shipping and Delivery Policy
We offer the following shipping options:
- Free Shipping: Standard delivery within the specified time.
- Speedy Delivery: $6.99 – Refundable if we fail to meet the promised delivery time.
- Lightning-Fast Delivery: $12.99 – Refundable if the delivery commitment is not met.
In case of any refund, the shipping fee (except for Speedy and Lightning-Fast cases where commitments aren’t met) is not refundable.
Cancellation Policy
Orders can be canceled before they are shipped. Once the product has been shipped, cancellations are no longer possible, and the return policy will apply. To cancel an order, please contact our customer service team immediately.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact our customer service within 48 hours of receiving the product. Provide images or proof of the damage, and we will initiate an exchange or refund.
Customer Responsibilities
- Customers must ensure that returned items are packed securely to prevent damage during shipping.
- All returns and exchanges must be sent via USPS to the return address provided in your email confirmation.
Contact Us
For any inquiries or issues regarding returns, refunds, or exchanges, please contact us at support@yourbookstop.com. We aim to resolve all queries promptly and efficiently.